These terms govern services provided by b-12, Co. (“B12,” “we,” or “us”). A separate written agreement with B12 takes precedence for the subjects it covers. Nothing here limits rights or remedies that applicable law does not permit us to limit.
Accounts and responsible use
You must be authorized to act for your organization, keep account access secure, and have permission to submit your inputs. Access depends on your organization’s permissions and entitlements. Use the services lawfully; do not infringe others’ rights, access data without authorization, bypass access or usage restrictions, or interfere with security or service operation.
Your inputs and outputs
You retain your rights in submitted material. You authorize B12 and its service providers to process it as necessary to provide, secure, maintain, and support the services you request, subject to our Privacy Policy and applicable agreements. These terms do not grant general rights to train models on your content or publish or sell it.
To the extent B12 owns transferable rights in outputs generated for you, B12 assigns those rights to you. Outputs may not be unique or qualify for intellectual-property protection and may contain third-party material. This does not transfer B12’s software or technology, third-party rights, or another customer’s content. You are responsible for the rights needed to use inputs and outputs.
Scientific and laboratory use
Generated research, synthesis plans, and laboratory workflows are computational proposals and may be incomplete or incorrect. They do not establish experimental success, safety, yield, regulatory compliance, or suitability for a particular purpose. Qualified personnel must independently review chemistry, instrument instructions, and laboratory safeguards before execution. You remain responsible for experimental decisions and safe operation.
Credits and payments
Purchased credits are usage units for supported services within the purchasing organization, not money or a deposit. They cannot be resold or transferred to another organization without B12’s agreement. Prices, applicable taxes, and purchase conditions are shown before payment. Future price changes do not alter completed purchases or an accepted operation quote.
Chargeable operations display their credit requirement. Usage charges and eligible credit restoration follow the operation’s disclosed conditions and recorded outcome. Cancelling work already in progress does not automatically restore credits. Credit restoration is distinct from a monetary refund.
These terms introduce no credit expiry. Any expiry for a future purchase must be disclosed before payment and cannot retroactively shorten an existing purchase. This does not guarantee perpetual operation of a service.
Contact [email protected] about incorrect or duplicate charges, missing purchased credits, or unused-credit refund requests. We investigate and correct verified billing errors. Other unused-credit refund requests are reviewed case by case, subject to applicable law and separate agreements. Mandatory cancellation and refund rights remain intact.
Stripe processes website payments. The Selenium plugin uses existing organization credits and does not offer credit sales, checkout, or purchase redirects.
Changes, suspension, and closure
We may change or discontinue features. For a material reduction in a paid service, we will provide reasonable advance notice where practicable and discuss an appropriate remedy for affected prepaid, unused service. We may restrict access where reasonably necessary to address abuse, security threats, legal requirements, or material breaches. Where practicable, we will explain the reason and allow correction; urgent or legally restricted situations may require immediate action.
You may stop using the service or request account closure through Support. Arrange any needed export before closure. Closure does not automatically erase records retained under the Privacy Policy, remove amounts properly owed, or restrict mandatory refund rights.
Service limitations and liability
We do not guarantee uninterrupted or error-free service, a particular response time, or a specific research outcome. Except as expressly agreed in writing or required by law, services are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement to the extent those warranties may lawfully be excluded.
To the extent permitted by law, neither party is liable under these terms for indirect or consequential loss, including lost profits or anticipated savings. Each party’s aggregate liability arising from the affected service is limited to fees paid or payable for that service during the twelve months before the event giving rise to the claim. These limits do not apply to fraud, wilful misconduct, or liability that cannot lawfully be limited, and do not excuse properly owed fees or required refunds.
Updates and contact
Material updates apply prospectively. We will provide notice appropriate to the change and obtain agreement where required. Updates do not retroactively expand permission to use previously submitted content or reduce accrued rights.
Contact [email protected] for product, billing, or contractual questions and [email protected] for privacy or security matters. See our Trust Center for security documentation.